Sent with a shipping label or dropped off in store, then inspected step by step. If the condition differs, the customer decides in the customer portal.
For your customers
For your team
Shipping
Label with your logistics partner, or drop-off in store.
Inspection
Your team inspects step by step in the employee portal.
Counteroffer
If the condition differs, it goes out automatically.
Back on sale
Print the label, new article number, done.
A trade-in from the webshop, all the way to completion. Change the condition during the inspection, and the counteroffer appears.
Inspection (3)
Open the highlighted order 40567.
Offers › 40567
Purchase
Sony Alpha 7 II B, Very good $360
Trade-in bonus (10%) + $36
Trade-in value $396
New item
Sony Alpha 7 IV $2,199
Offset against trade-in − $396
Customer pays $1,803
Prices
Customer stated $360
Adjustment none
Purchase price $360
Trade-in bonus (10%) + $36
Trade-in value $396
Tip: choose “Scratch on the display”, another condition or untick an accessory. This creates a counter offer.
Purchase
Sony Alpha 7 II B, Very good $360$360
Trade-in bonus (10%) + $36
Trade-in value $396
New item
Sony Alpha 7 IV $2,199
Offset against trade-in − $396
Customer pays $1,803
What your customer sees
Your offer is confirmed
We checked your camera. Everything matches your details.
Trade-in value $396$396
You pay for the Sony Alpha 7 IV $1,803
The inspection confirms the details of Marie Zimmermann. Loopia takes care of the rest:
Simplified preview of the Loopia employee portal with sample data and sample prices. The live portal also covers roles and permissions, refurbishment, returns, analytics and price management.
No app, just a secure link from the email. In your design, built for the phone.
Hi Marie
Your trade-in 40567
Inspected offer
Sony Alpha 7 II
Finding: scratch on the screen
At every important step, in your design and in your customer’s language.
Hi Marie, if you trade in, you get $396 for your camera.
View offerThanks for your visit. Here is the receipt for the products you handed in.
Open receiptWe are inspecting your camera now and will get back to you once the inspection is done.
View statusDuring the inspection we found a scratch on the screen. Your new offer: $341.
Accept or declineYour offer of $396 is still waiting for you.
View offerWe have sent $341. You will find the receipt in the customer portal.
Open receiptWith your local logistics partners and your existing shipping contracts. Loopia creates the shipping labels automatically, and your processes stay the same.
Your team corrects the condition in the employee portal. Loopia calculates the new offer and sends it to the customer as a counteroffer. The order waits until the customer accepts or declines in the customer portal.
Then a counteroffer goes out too, with the new value including the trade-in bonus. The customer sees it in the customer portal and accepts or declines it.
You decide. By default, a store sees only its own orders. You can give regional managers or customer service access to all stores.
No. For the confirmation of receipt, the offer, reminders and the payout there are text templates that go out automatically. You adjust the wording and the tone. For an individual question, your team writes in the order, and the message appears in the customer portal.
Yes. After inspection and buyback, the portal creates the label with barcode, price, condition and description and prints it on your label printer. The camera can go on sale right away.
Cristiana shows you a direct trade-in live and walks through your processes with you. 30 minutes, with a product from your own range.