Your team values the old device and credits it at the till. The customer pays only the difference.
For your customers
For your team
Many customers check the price online and then bring the device to the store, where they trade it in for a new one. The online trade-in brings you customers who arrive with an offer in hand.
At homeonline
In storeat the counter
Webshop, customer portal and employee portal work on the same data, so status and prices are current in every channel. It works the other way round too: a customer confirms an offer from the store later online.
More on online trade-inCapture the model
Take a photo and the AI recognizes the model. Or scan the barcode.
Rate the condition
The interface guides your team step by step.
Show the offer
Buyback price and trade-in value, right away.
Credit it
At the till against the new purchase, or leave it for inspection.
Customer account, product, condition and offer on one page. Change the condition or the type, and the price follows.
New buyback
Booked. The receipt goes to the customer by email.
Authorized staff adjust the suggested price or the condition, for example as a bonus for regular customers or for a rarity. You set what is allowed in rules.
“Loopia’s solution has significantly simplified our trade-in and buyback processes. The intuitive user guidance and enhanced search functions have made a notable difference for our customers. This enables us to recover valuable products for refurbishment and resale, strengthening both our profitability and customer loyalty.”
Philip BauerCOO, Calumet 
Yes. Your team values the device, the customer picks the new product, and the value with the trade-in bonus is credited at the till against the purchase. The customer pays only the difference, $1,803 instead of $2,199 in this example. A customer who does not buy anything new gets paid out.
No. Loopia runs in the browser, on any tablet, PC or laptop in the store. For product recognition, the camera of the tablet or phone is enough. A standard barcode scanner captures the EAN or IMEI faster, but you do not need one.
Your team takes a photo of the device, and product recognition suggests the matching model from the catalog. The pricing AI calculates the buyback price from current market data and your rules. Your team checks the condition and confirms.
Nothing is binding until the customer agrees. Your team sends the offer by email, and the customer can accept it later from home.
Yes, and many do. They value the device at home and get a reference code. In store, your team finds the order, checks the actual condition and completes the buyback, often together with the purchase of the new device.
Yes, if they are authorized, and within the rules you set. That lets your team respond in a negotiation or give regular customers a bonus.
Yes. The interface guides them through the valuation step by step. After a short intro, part-time staff handle buybacks with confidence too.
Philipp shows you Loopia Trade-In live, online and in store. 30 minutes, with a product from your own range.